Q: What does the web site migration service include? Will my web site be secure?
A: The website migration service offered by Moon-Tech is absolutely free of cost and involves moving all your website files, databases and e–mails from your current provider to your brand new hosting account with us. We will also update all the configuration settings needed for your websites to be completely functional on our innovative cloud hosting platform.Our technicians are fully capable of transferring just about any website. With years of practical experience in this field, they are well–versed in the inner workings of our web hosting platform, our Control Panel as well as all other commonly used Control Panels. For them, moving a custom–built app with many custom libraries is as elementary as moving a plain WordPress blog.
Q: How long will it take for my site to be moved to your platform?
A: There are plenty of factors to take into consideration – the total number of web files, the physical size of the database, the complexity of the website itself and the current workload of our web site migration professionals, etc. Having said that, we do our very best to perform all web site migrations in a 48–hour window. Smaller websites are migrated faster – usually in under 24 hours.
Q: My personal privacy is vital to me. What details do you require?
A: We don’t collect any sensitive data. We will require, though, the login information for your old hosting account along with the name of the site that you’d like to move.
Q: My old web hosting account has sensitive info inside. How can I trust you?
Q: What about downtime? Will my site be offline?
A: Your web site will continue to work exactly like it did before with your former hosting provider. When we have finished the migration, your web site will be configured to work on our system and we will ask you to preview it. If it is functioning correctly, all you will have to do is change the NS records pertaining to your domain name. Your website will be transferred over to us with no downtime.
Q: Will my old web hosting provider have to do anything?
A: Nope. Aside from your login credentials for the Control Panel, we do not require anything. We’ll never get in touch with your hosting provider. They will not know anything about the transfer either.
Q: Which web hosting providers can you migrate content from?
A: We can migrate your web site from any web hosting provider or any Linux–driven web hosting platform so long as we can acquire access to the Control Panel and there is File Transfer Protocol access available.The only sites that we are unable to migrate are the ones based on closed–source software apps such as Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.