Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our company offers a 1–hour solution warranty with all our hosting packages, which means that each advice inquiry you send is going to be reacted to within 1 hour maximum. Our support crew members are taught to very fast solve any situation and to ensure that you get reasonable advice on any trouble that you might have.

  • Top quality support service
  • A Top–quality Support Service

  • Our help support service is delivered by a group of trained experts who’re ready to react to your questions as soon as possible. It is easy to speak with the support team by opening a help support ticket from your Online Control Panel or by submitting us an e–mail message. On working days, you can also call us on the phone or make use of the online chat solution.

  • Intuitive help center
  • An Intuitive Help Section

  • Moon-Tech’s Control Panel delivers a thorough practical knowledge base which is integrated into all parts. In each part, you’ll find a Help button that will load for you a group of step–by–step online classes on how to apply a selected function or accomplish a certain action. Moreover, we have generated short training video lessons so that you could get a better idea of the Control Panel’s interface.