Customer Support Channels
A 1–Hour Ticket Response Guarantee
We offer a sixty–minute response guarantee for any ticket or email that you submit to the client service team. We’ll speedily reply to all typical inquiries and forward the case to our admins if additional assistance is needed. If you order the Optional Admin Services package, we’ll perform any of the included services at a time that has been agreed upon earlier.
A First–Rate Tech Support Service
- We’ll be available to you 24–7 to respond to any inquiries that you may have connected to our Online Control Panel or any of the apps that we have preinstalled on your behalf on the server. If you also require help with server admin procedures, you can take a glimpse at our Optional Admin Services package, which includes data backup hard disk drive storage space, OS updates every week, server monitoring and rebooting procedures, as well as installation and problem troubleshooting services.
A User–Friendly Help Area
Each dedicated server is fitted out with our free–of–cost Online Control Panel, which sports a circumstantial knowledgebase and a collection of step–by–step video tutorials. Whenever you need assistance working with the Online Control Panel, just click on the Help or Videos buttons located in the upper right corner.