A 99.9% Server Uptime
We’ve built our hosting system using dependable hardware and significantly modified software. Our admins have installed a customized version of Security–Enhanced Linux on our web hosting servers to guarantee maximum protection and stability. We’ve installed a number of anti–DoS units in addition to highly efficient firewalls to make sure our internal network is unassailable and safe.
All hosting plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you select, the guarantee stays unchanged.
A 99.9% Network Uptime
When you build your very own cloud hosting system, it’s crucial that you also build your own network infrastructure. For this reason, we built a custom–configured internal network in all our datacenter facilities. Relying on top–hole Juniper switches and routers, our internal network allows for lightning–fast data transfer rates and is completely redundant.
As a result, you can enjoy a 99.9% network uptime in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center as well as in our AU based data center, irrespective of which web hosting plan you have selected.
A 30–Day Money–Back Guarantee
Even though we have done pretty much everything to lower all possible risks with our cloud hosting packages and despite the fact that we provide top–class tech support, there are situations when the customer simply isn’t satisfied with what we have to offer. Or he needs to migrate to a more robust web hosting solution, such as a VPS server or even a dedicated server.
For this reason, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t fully pleased, you will get a reimbursement.
24/7 Technical Support
We have punctiliously chosen each member of our 24x7 support department to ensure that we can provide the best support service that you can get. Each one of our techs has several years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. Moreover, they’re available 24x7 – you’ll be able to call them at any time and they’ll respond to you as soon as possible.
Their average support ticket response time is below 20 minutes, whereas with other hosting firms you are forced to wait for days. And we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be answered in under an hour.