There're lots of hosting suppliers out there, but many of them are resellers who have limited resources, particularly when it comes to support. A way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can have via this particular method of communication varies based on the supplier - several of them offer dedicated phone support, many others offer basic and customer support only since some issues are more time-consuming and it would be more convenient to be resolved through a trouble ticket, particularly when the situation needs to be escalated. Nonetheless, it's good to know that you can contact your hosting provider because there are lots of small matters that can be taken care of effectively and in a very timely manner through a phone call, not mentioning that you can get additional info about the services before you become a client.
Phone Support in Hosting
Since we have live phone support 14 hrs every day, you'll be able to contact us and speak with one of our customer support representatives to get more information about the hosting that we offer and ensure that our servers match the system requirements for your websites prior to purchasing anything. For your benefit, we now have phone numbers on three different continents so you can call the one nearer to you - in the USA, the United Kingdom or Australia. If you are already an existing customer, you will be able to give us a call about general and billing matters, or even about some technical issues. In case the situation is strictly technical or it can take more time to investigate, you'll have to employ our ticketing system, which will enable both you and our tech support team to keep track of the details provided by each side.