If you ever face a problem with your website and are unable to deal with it, ask the hosting company’s customer support team to help you bring the website back online. A quick solution would be the most favorable scenario, but many hosting companies reply within twenty four hours and even more, all the more so if you’re working with a hosting reseller. Even if your problem can be solved quickly, your site may not function satisfactorily or it may not be accessible whatsoever for a lengthy period, so you may lose potential customers because it’s rather unlikely that anybody will be dying to return to a site that’s broken. For this reason, you have to make sure not only that you can get in touch with your web hosting provider, but also that they can respond and help you in a timely fashion. If a software app update doesn’t proceed smoothly or you delete something unintendedly, for example, the site must be fixed speedily in order to prevent elongated unreachability.
One-Hour Response Guarantee in Hosting
If you are using one of our hosting and you have a query or come across some complication, you can contact us 24/7/365 by submitting a customer support ticket or by writing an e-mail and we’ll make certain that you obtain a response within the hour. In case the issue can be sorted out, we will do it before we respond to you, while in case there’s something that you need to do on your end, we’ll supply you with all the necessary details – what settings to check, what possible solutions to try, and so on. Usually, you’ll get a response within less than thirty minutes, which suggests that waiting around for hours on end or even for more than a day to receive help is something impossible. Our one-hour reply time guarantee applies to any inquiry that you might have – technical, general or billing.