A ticketing system is the most common communication medium that web hosting companies offer to their clients. It is usually part of the billing account and is the easiest way to resolve an issue that takes a certain amount of time to investigate or that needs to be escalated to an administrator. In this way, all comments supplied by either party will be stored in one and the same location in case someone else needs to work on the given problem and the information in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, which implies that you will need to sign in and out of no less than 2 accounts to accomplish a certain operation or to touch base with the company’s help desk support team. If you desire to manage a number of domains and each one of them is hosted in its very own account, you’ll need to use even more accounts simultaneously. Moreover, it may take a significant period of time for the provider to process your ticket request.

Integrated Ticketing System in Hosting

The ticketing system that we are using for our hosting is not separate from the hosting account. It is an indivisible part of our all-in-one Hepsia hosting Control Panel and you will be able to access it whenever you like with just several mouse clicks, without leaving your hosting account. The ticketing system comes with a quick-search box, which will help you track down the status of virtually any support ticket that you’ve submitted in the past, if necessary. Moreover, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to solve a particular issue even before you actually submit a ticket. The ticket response time is maximum 1 hour, which implies that you can obtain swift assistance at any particular time and if our technical support staff suggests that you do something in your hosting account, you can do it instantly without leaving the Hepsia Control Panel.