Integrated Ticketing System in Hosting
The ticketing system that we are using for our hosting is not separate from the hosting account. It is an indivisible part of our all-in-one Hepsia hosting Control Panel and you will be able to access it whenever you like with just several mouse clicks, without leaving your hosting account. The ticketing system comes with a quick-search box, which will help you track down the status of virtually any support ticket that you’ve submitted in the past, if necessary. Moreover, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can learn how to solve a particular issue even before you actually submit a ticket. The ticket response time is maximum 1 hour, which implies that you can obtain swift assistance at any particular time and if our technical support staff suggests that you do something in your hosting account, you can do it instantly without leaving the Hepsia Control Panel.